FAQ
Frequently Asked Questions
Everything you need to know about SkillPass.
What SkillPass is
What is SkillPass and what problem does it solve?
SkillPass is made for the moment someone resigns and there is no time left to train a successor. When a key employee leaves, their know-how, decision logic and contextual knowledge often walk out the door with them. With SkillPass, the person who is leaving has a conversation with an AI. The result is a handover handbook as a PDF for the successor, without lengthy meetings.
Who is SkillPass designed for?
SkillPass is designed for companies, team leads and HR managers facing a resignation, a retirement or a role change. It is especially valuable when an expert with years of undocumented knowledge is leaving and there is hardly any time for a handover before the last working day.
Does SkillPass run in the background?
No. There is only the conversation. SkillPass has no access to e-mails, files or screens and does not watch anyone work.
Does SkillPass replace existing documentation or wikis?
No. Wikis and process manuals describe the “what”. SkillPass captures the “why” and “how”: the context, decisions and experience that are never written down. SkillPass is not a wiki either: the result is a finished PDF that nobody has to maintain.
Which roles benefit most from SkillPass?
Basically every role in which knowledge builds up in daily work. SkillPass is especially valuable for project managers who coordinate many topics and people, for interface roles such as HR, IT, marketing or sales, for specialists whose expertise is not written down anywhere, and for team and department leads.
How a handover works
How does SkillPass capture tacit knowledge?
The person who is leaving opens their personal link and has a conversation with an AI. The AI asks one question at a time and follows up where details are missing: about tasks, workflows, decisions, contacts, exceptions and ongoing projects. At the end, the person reviews the summary, corrects it and confirms it. This becomes the handover handbook.
Do I need to install anything?
No. Neither you nor the person who is leaving. Everything runs in the browser. Your employee needs no account and no password, just the link from the e-mail.
Can SkillPass be used without IT integration?
Yes. There is no integration, no API and no access to your systems. You enter a name, e-mail address and role and send the invitation. There is nothing else to set up.
How long does the conversation take?
Usually 60 to 90 minutes, depending on the role. The conversation can be paused and continued later via the personal link. The successor does not need to be present.
Can employees speak instead of typing?
Yes. Employees can speak or type their answers and switch between the two at any time. Spoken answers are converted to text and can be edited before sending. An optional AI voice reads the questions aloud.
What do we get at the end?
A structured handover handbook as a PDF: tasks, workflows, projects, contacts, everyday tricks and what is currently open. You hand it to the person who comes next.
Can SkillPass be a required step in offboarding?
Yes. You can decide that a SkillPass conversation takes place before the last working day. Because it is a one-time conversation, it needs no rollout and no project.
In which languages is SkillPass available?
SkillPass is available in English, German and Spanish. The conversation can be held in any of these languages.
Price and data
How much does SkillPass cost?
$39 for one handover, excl. VAT. With several handovers, the price per handover drops, down to $10 at 100 handovers. There is no subscription and no base fee. For more than 100 handovers, Enterprise is available on request.
Is there a free trial?
No. Our sample handbook shows what the result looks like. Our templates and tools are free, for example the work equipment handover protocol, the offboarding checklist and the knowledge loss calculator.
Is the data secure? Where is it stored?
Conversation content and handbooks are stored encrypted (AES-256), and the handbook PDFs are stored in the EU (Cloudflare R2). AI processing runs through OpenAI; your content is not used for AI training. You receive the handbook, not the conversation transcript. All providers and storage locations are listed in the privacy policy.
What happens to the data after the handover is complete?
You can delete individual handovers or your account with all data yourself at any time. SkillPass stores only what is needed for the handover.